FREQUENTLY ASKED

Download the MyKabbi app from the App Store or Google Play, create a free account, enter your pickup and drop-off location, choose your ride type (Kabbi, Kabbi Lux, or Kabbi 6), and confirm your booking. Your driver will be assigned within seconds.

Yes. MyKabbi allows you to schedule rides up to 7 days in advance. This is ideal for airport transfers, hospital appointments, early morning commutes, or any journey where reliability matters. Just select a future date and time when booking.

MyKabbi currently covers Belfast City Centre, Greater Belfast (South, East, North, and West Belfast), Lisburn, and Newtownards. Antrim, Ballymena, Derry/Londonderry, and Bangor are launching in 2026.

In Belfast city centre, typical wait times are 2–5 minutes during peak hours. In outer Belfast and Lisburn, expect 5–10 minutes. Wait times may be longer during very high demand periods such as New Year's Eve or major events.

Kabbi is our standard ride — a comfortable saloon car for up to 4 passengers. Kabbi Lux is a premium vehicle with leather interior, ideal for business travel or special occasions. Kabbi 6 accommodates up to 6 passengers in a spacious MPV — perfect for groups or airport transfers with luggage.

Fares are calculated based on distance and estimated journey time. You'll see the full fare estimate before you confirm your booking — so there are no surprises. We do not apply surge pricing during peak periods.

No. Unlike some global platforms, MyKabbi does not apply surge pricing. The fare you see when you book is the fare you pay — regardless of the time of day, weather, or demand levels.

You can pay by credit or debit card directly through the app. Payment is processed automatically at the end of your trip — no cash needed. Cash payments are also accepted for those who prefer it.

There are no booking fees or subscription charges. You only pay the fare for your journey. The MyKabbi app itself is completely free to download.

Every MyKabbi driver is fully licensed by the relevant Northern Ireland licensing authority, background-checked, and verified before they can accept trips. When your driver is assigned, you'll see their name, photo, vehicle make, and registration plate.

MyKabbi includes a built-in SOS button visible throughout your ride. Pressing it will immediately alert your pre-saved trusted contacts with your real-time GPS location. You can also opt to contact emergency services directly from within the app.

Yes. Once your ride begins, you can share a live tracking link with any contact. They'll be able to follow your journey in real time from pickup to drop-off — ideal for getting home safely on a night out.

Use the in-app SOS button immediately. You can also contact MyKabbi support directly through the app. In an emergency, always call 999 first. All incidents are investigated and we operate a zero-tolerance policy on driver misconduct.

Visit our Driver Registration page, complete the online form, and upload your required documents (driving licence, private hire licence, vehicle insurance, and MOT). Most applications are reviewed and approved within 24 hours.

Your vehicle needs to be roadworthy, within age limits for the ride tier you want to operate, and covered by private hire vehicle insurance. See our Drive With Us page for full vehicle requirements per tier.

Earnings depend on hours worked and demand. Experienced full-time drivers in Belfast typically earn £280–£380 per week. Part-time drivers working evenings and weekends average £120–£180 per week. Payouts are made every Monday.

No. There are no minimum hours or mandatory shifts. You go online when you want and offline when you're done. MyKabbi is designed to work around your life, not the other way around.